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Legal terms for DANA and QRIS access

DANA, OVO, GoPay and QRIS are named in our Legal terms so you can see how account access, wallet status and payment records are handled before opening an…

Account eligibilityWallet record clarityLocal law appliesPolicy contact path
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holiganbet Legal terms for DANA and QRIS access
CONTACT ROUTE

Contact path for Legal questions

A clear contact path matters when a Legal clause affects your account, wallet record or access request. We ask you to include the account phone number, the relevant policy heading and a short description of the issue, without sending a password or wallet PIN. Our support route can check whether your question concerns eligibility, phone verification, payment records or a request to change stored details.

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Account access

If phone verification blocks access, contact support through the account help route shown on our site. We can identify the step that needs attention and explain which account detail must match your submitted record.

Wallet status

For a DANA, OVO, GoPay or QRIS record, send the transaction reference and visible status rather than private wallet credentials. We use those details to direct a payment question to the correct policy path.

Policy request

When you question a Legal clause or request a correction, name the section and describe the change sought. We record the request, confirm the next step and avoid asking you to repeat sensitive account data.

DATA PRACTICE

How we handle account records

Legal handling also covers the records created when you open an account, verify a phone number or use a payment route.

Account details

We use the account details you submit to identify your profile, apply access conditions and respond to policy requests. Keep your phone number current so a verification step does not attach to an outdated record.

Phone verification

A clear phone verification step can be required before account access or a sensitive change. Do not share a verification code with another person; if the code fails, ask support to check the account path.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references may appear in account records. We use transaction details to match status questions and do not need your wallet PIN for that check.

Cookies

Our site may place cookies or similar browser data to keep a session working and remember necessary settings. You can review browser controls, although blocking required cookies may interrupt login or policy-page access.

Retention

We retain account, verification and transaction records for the period needed for operations, dispute handling and applicable legal duties. A retention question can be sent through support with the relevant account reference.

Change requests

You can ask us to correct an inaccurate account detail or explain how a record is used. Include the policy section and account phone number; we may verify ownership before making any change.

Legal answers before account access

These Legal answers address the questions we expect you to ask before opening an account from Indonesia. They cover local eligibility, account records, payment references, device access and contact steps. If your situation is not listed, send the policy heading and account details through the support route without including a password or verification code.

Legal is the page where we set out account conditions, local eligibility wording, verification steps, data handling and contact rights. It explains how the terms apply to your account and payment records, while access depends on local law.

Access is available only where local law permits. Before opening an account, check the rules that apply to your location and read the current Legal terms. Our support route cannot replace your own local legal assessment.

Phone verification helps us confirm that an account request belongs to the person controlling the submitted number. We may require it before account access or a sensitive change, and support can check a failed verification step.

DANA and QRIS references are treated as transaction records used to match payment status and account activity. We may request a reference number for a check, but you should never send a wallet PIN or verification code.

Yes. Send the relevant Legal section, your account phone number and the correction you want through support. We may verify account ownership first, then explain whether the record can be changed and what happens next.

Necessary cookies can keep your session and required settings working while you read Legal terms. Browser blocking may interrupt login or page access, so check your cookie controls if the policy page does not load correctly.

Use the account support route and identify the policy heading, account phone number and issue in brief. Include a payment reference only when relevant. We can route the request to the appropriate policy contact without needing your password.

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